Effective date: 21 July 2026

Version: 1.0

Provider: Sidekick Labs Pte. Ltd. (UEN 202405798H), 160 Robinson Road, #14-04, Singapore Business Federation Centre, Singapore 068914 (“Sidekick”, “we”, “us”).

These Terms govern your use of the Sidekick companion mobile app (the “App”), the Sidekick AI concierge (the “Concierge”), and — where you take part in an experience at a participating venue — your use of Sidekick smart glasses provided to you at the venue (the “Glasses”, and together the “Service”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

Our website at sidekicklabs.co is covered by §15. You do not need an account to browse it, and §15 is the only section that applies if browsing is all you do.

1. What the Service is

The App is your companion for venue experiences: it manages your account and bookings, pairs with the Glasses at participating venues, hosts the Concierge, and creates an AI-curated travel diary from your visit (photos, highlights, and content you choose to add). Experiences may start or end automatically based on your location at a venue, a time window, or a booking or ticket you have provided — see the Privacy Policy for how this works.

2. Eligibility and accounts

2.1 You must be at least 18 years old and able to form a binding contract to create an account; we ask for your date of birth at signup. If you allow a minor in your care to use the Service under your supervision — including wearing the Glasses during your visit — you are responsible for their use, these Terms cover that use, and data collected during it is processed as part of your account (see the Privacy Policy).

2.2 Keep your account credentials secure; you are responsible for activity under your account. Provide accurate information and keep it current.

2.3 We may suspend or close accounts that breach these Terms.

3. The Concierge — you are talking to an AI

3.1 The Concierge is an artificial-intelligence system, not a human. It is identified as such in the App.

3.2 AI answers can be wrong, incomplete, or out of date. The Concierge provides suggestions and venue information for your convenience — it does not provide medical, legal, financial, safety, or emergency advice, and you should not rely on it as such. Verify anything that matters (opening hours, prices, safety information) with the venue.

3.3 Concierge conversations are processed by third-party AI providers under contractual restrictions — see the Privacy Policy.

4. Venue experiences and the Glasses

4.1 Loan, not sale. Glasses provided at a venue remain the property of Sidekick or the venue. Use them only within the designated experience area and return them at the end of your visit or on request.

4.2 Care and damage. Handle the Glasses with reasonable care. You may be charged for loss of, or damage to, the Glasses caused by your misuse or negligence, up to the replacement fee published at the venue where you received them. Normal wear and tear is not charged.

4.3 The Glasses include a camera. The camera supports your experience (for example, letting the Concierge answer questions about what you’re looking at) and may capture your surroundings, which can include other people. A hardware privacy light is on whenever the camera is active — it cannot be turned off by software — and venue signage tells people nearby when capture is active. You must:

• follow venue rules and staff instructions, including no-capture zones;

• not use the Glasses to harass, surveil, or record people in circumstances where they would reasonably expect privacy (e.g. restrooms, first-aid areas);

• not attempt to disable any recording indicator.

4.4 The Glasses do not identify people. The Service does not perform facial recognition of people around you.

4.5 Safety. The Glasses overlay digital content on your view. Stay aware of your surroundings; do not use them while driving or in any situation requiring your full attention. Stop using them if you feel dizzy, experience eye strain, or feel unwell, and tell venue staff.

4.6 Venue admission remains subject to the venue’s own terms and ticketing conditions; the venue, not Sidekick, is responsible for the premises.

5. Your content and the travel diary

5.1 You own your content — the photos, uploads (tickets, bookings), and diary content you create or provide.

5.2 You grant Sidekick a worldwide, non-exclusive, royalty-free licence to host, process, and display your content solely to operate and provide the Service (including generating your travel diary and highlights). As described in the Privacy Policy, we do not use your content to train AI models or for advertising.

5.3 You are responsible for your content. Do not upload content that is unlawful, infringes others’ rights, or that you have no right to share. If your photos include other people, be respectful — do not publish content of identifiable people where they would reasonably object.

5.4 You can delete diary content in the App; deletion from our systems follows the retention rules in the Privacy Policy.

6. Acceptable use

Do not: (a) reverse engineer, copy, or resell the Service; (b) interfere with or overload it; (c) circumvent security or access others’ data; (d) use the Service to break the law or infringe others’ rights, including privacy; (e) use another person’s account.

7. Intellectual property

The Service — including the App, the Glasses software, the Concierge, and all Sidekick content, marks, and technology — belongs to Sidekick or its licensors. These Terms grant you a personal, non-transferable, revocable licence to use the App and Glasses for your own visit, and no other rights.

8. Third-party services

The App is distributed through the Apple App Store and Google Play, whose terms also apply to your download. Venue content, maps, bookings, and AI processing may be provided through third parties; we are not responsible for third-party services we do not control.

9. Disclaimers

The Service is provided “as is” and “as available.” To the extent permitted by law, we do not warrant that it will be uninterrupted, error-free, or that Concierge outputs will be accurate. Nothing in these Terms excludes rights you have under applicable consumer-protection law that cannot be excluded (including under Singapore’s Consumer Protection (Fair Trading) Act, and equivalents where you live).

10. Liability

10.1 Nothing in these Terms excludes or limits liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.

10.2 Subject to 10.1, Sidekick’s total aggregate liability to you in connection with the Service is limited to the greater of (a) the amounts you paid Sidekick for the Service in the 12 months before the claim, and (b) SGD 100.

10.3 Subject to 10.1, we are not liable for indirect or consequential losses, or loss of data caused by events outside our reasonable control.

11. Suspension and termination

You may stop using the Service and delete your account at any time in the App, with a 30-day grace period and a data-export option — see the Privacy Policy. We may suspend or terminate access for breach of these Terms, misuse of the Glasses, or where required by law. Sections that by nature survive (IP, liability, disputes) survive termination.

12. Changes

We may update the Service and these Terms. For material changes we will give you notice in the App before they take effect; continued use after the effective date is acceptance. The current version is always available in the App.

13. Governing law and disputes

These Terms are governed by the laws of Singapore, and disputes are subject to the exclusive jurisdiction of the Singapore courts — except that if you are a consumer in a jurisdiction whose law gives you the right to sue or be sued at home (e.g. the EU/UK), that right is preserved.

14. App-store terms (Apple/Google)

If you downloaded the App from the Apple App Store, the following applies:

(a) these Terms are between you and Sidekick only, not with Apple Inc. (“Apple”); Sidekick, not Apple, is solely responsible for the App and its content;

(b) Apple has no obligation to provide maintenance or support for the App;

(c) if the App fails to conform to an applicable warranty, you may notify Apple and Apple will refund any purchase price paid for the App (the App is free); to the maximum extent permitted by law, Apple has no other warranty obligation for the App;

(d) Apple is not responsible for addressing any claim by you or a third party relating to the App, including product-liability, regulatory, or consumer-protection claims;

(e) in the event of a third-party claim that the App infringes intellectual-property rights, Sidekick, not Apple, is responsible for its investigation, defence, settlement, and discharge;

(f) you represent that you are not located in a country subject to a U.S. government embargo or designated “terrorist supporting”, and are not on any U.S. government list of prohibited or restricted parties;

(g) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded the App from Google Play, Google LLC is not a party to these Terms, and your download and use of the App are also subject to the Google Play Terms of Service.

15. Our website

These terms apply to sidekicklabs.co, whether or not you ever use the App.

15.1 The website is information, not an offer. What we publish about our products — features, availability, timing, pricing — is indicative and may change. It is not an offer capable of acceptance, and nothing on the website creates a contract between us.

15.2 The early-access waitlist. Joining the waitlist tells us you are interested. It does not guarantee you a place, a device, early access, a particular price, or access by any date, and it does not oblige us to launch in your country or at all. We may close the waitlist, change how early access works, or contact people in any order we choose. You must be 18 or older to join. You can leave at any time using the unsubscribe link in any email or by writing to support@sidekicklabs.co.

15.3 Venue and partner enquiries. Sending us an enquiry starts a conversation, nothing more. It creates no partnership, no exclusivity, no reservation of a pilot slot, and no obligation on either of us until we sign something. Please do not send confidential information through the form — if we need it, we will put an agreement in place first.

15.4 Accuracy and availability. We try to keep the website accurate and available, but we do not promise either. It may be offline, incomplete, or out of date.

15.5 Our content. The website and everything on it — text, images, video, designs, and our name and logo — belongs to Sidekick or its licensors. You may read and share it, but you may not copy it for commercial use, scrape it, or present it as your own.

15.6 What you send us. Anything you submit through a form must be accurate, must be yours to send, and must not be unlawful. Do not submit anyone else’s details without their knowledge.

15.7 Sections 9 (Disclaimers), 10 (Liability), 12 (Changes) and 13 (Governing law) apply to your use of the website as they do to the Service. How we handle the details you give us is in the Privacy Policy, §11.

16. Contact

Questions and support: support@sidekicklabs.co. Personal-data requests: see the Privacy Policy.